FAQ

The questions we actually get asked.

No marketing fluff. Just honest answers.

Getting started
About 10 minutes. You create an account, connect your organisation details, and post your first job. After that, candidates can start applying and Avlo screens them as CVs come in.

Not right now. Avlo works as a standalone screening layer — candidates apply via a link you share, CVs land in Avlo, and it screens them automatically.

ATS integrations are on the roadmap. If there's a specific ATS you're using, let us know and we'll prioritise accordingly.

PDF and Word (.docx). These are the two formats that actually contain parseable text. If a candidate sends a scan or image-only PDF, Avlo will flag it — we don't attempt OCR on image files.
On the Growth plan, yes — we'll schedule a 30-minute call to walk through setup and make sure you're getting the most out of it. On Core, we're available by email and the help centre has detailed guides.
The screening

Honestly, it depends on the role. The more specific your job description, the better the screening. Avlo is very good at technical and professional roles where criteria are definable. It's less reliable for highly subjective or cultural-fit-only decisions — but then, so are most humans.

We recommend treating Avlo verdicts as a structured first opinion, not a final call. You should still read the assessments, not just the verdict label.

Highly Recommended — Strong fit. Meets the core criteria clearly and consistently.

Recommended — Good candidate. Meets most criteria with minor gaps.

Clarifying — Potential, but ambiguities prevent a confident verdict. A clarification message is triggered.

Not Recommended — Doesn't meet the core criteria. Avlo explains why.

Exception — Something unusual flagged. Could be a very strong or very weak candidate requiring your judgment. You can override the verdict.

The underlying AI (Claude) handles multiple languages well. But Avlo is currently optimised and tested for English-language CVs. If you're hiring for roles where non-English CVs are common, let us know — it's something we're thinking about.
Override it. Exception candidates have an override option built in. For others, you can always shortlist or progress a candidate regardless of their Avlo verdict — it's a tool to inform your decision, not replace it. The recruiter is always in charge.
The clarification loop
When Avlo identifies a candidate who might be suitable but has ambiguities it can't resolve from the CV alone. This is typically things like: unclear job titles (Advisor vs Lead), unexplained gaps, skills implied but not stated, or missing context around a qualification.
It's personalised and friendly — not a form. It introduces itself as an AI collaborator supporting the recruitment team, is transparent that humans will read the responses, and asks up to three specific questions based on what was unclear in that candidate's CV. Tone is warm and professional. You can set your organisation's preferred tone in settings. Messages are sent via WhatsApp or email depending on your settings — WhatsApp typically gets faster responses.
The candidate stays at Clarifying. They won't be progressed or rejected automatically. You can check the correspondence thread and decide how to handle it — chase them, progress anyway, or pass.
Data & privacy
In the UK, specifically in Supabase's London region. All data — CVs, assessments, correspondence — stays within the UK. Nothing is transferred to servers outside the UK.

CV files and extracted CV text are automatically deleted 12 months after a candidate applies. This runs on a nightly automated schedule — no manual action needed.

The candidate record itself — name, screening verdict, and correspondence — is retained beyond that point for legitimate purposes including talent matching and silver medallist consideration. Candidates can request full erasure of all their data at any time by emailing privacy@avlo.uk. Full details in our privacy policy.

Yes. Candidates (or you on their behalf) can request erasure by emailing privacy@avlo.uk. All personal data associated with that candidate is permanently deleted.
Yes, on the Growth plan. If you're on Core and need one, get in touch — we'll work something out.
Billing & accounts

Core supports up to 15 active jobs. Growth supports up to 50. Both plans operate on a fair use basis for candidate volume — normal hiring activity is covered without question. If you're processing at unusually high scale, get in touch and we'll sort something out.

Need more than 50 active jobs? That's an enterprise conversation — reach out.

We'll ask if you want to continue. If yes, we set up billing and you're on whichever plan you've been using. If not, your account is closed and data is deleted within 30 days. No automatic charges.
Yes. Upgrade or downgrade at any point. Changes take effect from your next billing cycle. No penalties, no hassle.
Yes. No minimum term, no cancellation fees. Cancel from your account settings or email support@avlo.uk.
Annual billing is coming soon. Get in touch if you'd prefer to pay annually and we'll arrange it.

Still got questions? We're a small team and we actually read our emails.

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